![]() If that fails to resolve the problem then, and only then, will the matter be referred to the funding body, who together with the assessor, will make the final decision.Ī complaint is any expression of dissatisfaction by a customer whereby company policy, procedure or service level has not been delivered. Where applicable (DSA related complaints), and depending on the nature of the complaint, in the event of an impasse being reached between Optimum Student Support and the student / customer concerned, the matter will be referred back to the Disability Officer or Assessor or their Assessment Centre. The Clinical Director will deal with your complaint and will give you a full reply by letter or email within three working days If you are still not satisfied you can ask for your complaint to be looked at by the Clinical Director. We aim to give you a full reply by letter or email within three working days. Enjoy an unbeatable connection with Optimum Internet, TV and Phone service in College Station, TX, featuring internet speeds up to 940 Mbps. A senior manager will then investigate your complaint. If you are not satisfied with the answer you received at step one, or you don’t want to speak with the Office Manager directly and / or are unable to contact us by telephone, you can complete the online form on our website with your name and contact details and click send. ![]() If you do not know who to contact, please ring our main office telephone number: 01242 300 270 If not, we will contact you by telephone or email within one working day. Tell them the problem and they will try to resolve your complaint for you. The first step is to contact the Office Manager. You can make a complaint by telephone, email or in writing. It is our aim to provide a procedure for handling complaints, fairly and speedily to ensure a resolution can be agreed. This will help us to improve our standards. If you forget your PC Optimum card and dont want to miss out on points, you can use the phone number associated with your account at the pump or in-store. When something goes wrong, we need you to tell us about it. You can either contact them directly using the details above or you can access the ODR platform here: Link opens in a new window to submit your complaint.We are committed to providing a high-quality service to all our clients. If you feel that we haven’t been able to resolve your issues, the appropriate service relating to your Optimum prepaid Mastercard is the Financial Ombudsman Service. The purpose of the site is to ensure those complaints are passed to the appropriate independent dispute resolution service. The European Commission provides an online dispute resolution (ODR) platform which allows customers who purchased a product or service online to submit their complaint through a central site. However, where you are not satisfied with our final response, or if 15 calendar days have passed since you first raised the matter with us, you have the right to refer your case to the Financial Ombudsman Service.Ĭontact details for the Financial Ombudsman are as follows:įree for people phoning from a fixed line (for example, a landline at home)įree for mobile phone users who pay a monthly charge for calls to numbers starting 01 or Link opens in a new windowįOS provide an online complaint form which can be accessed here: ![]() We are committed to resolve any issues you raise with us internally. Optum Rx Online Pharmacy & Home Delivery Optum Home Pharmacy services Get your medications at a low price, safely and conveniently. If there is any reason for a delay we will let you know. We will aim to resolve your complaint within 15 calendar days of receiving the details from you, keeping you informed of progress. However you choose to contact us, if we can’t resolve the problem straightaway, we will promptly acknowledge your complaint. To speak to a live person, press 1, then 0 until. you may contact us using our emergency claims number indicated below. The general phone number for Optimum is 88, and the average waiting time is between 7 to 30 minutes. If that’s happened to you please make sure you let us know by contacting us in any of the following ways:Ĭontact us by calling us on the number listed below.Ĭalls may be monitored and/or recorded for quality and training purposes and for compliance within regulations.ģ60money Customer Services, PO BOX 3883, Swindon, SN3 9EA. If you are an Optimum policyholder, please contact your broker as soon as possible. We will always aim to provide you with the very highest standard of service but we know that sometimes things can go wrong. We also want to constantly improve our service to you.įor us to do this, please let us know what you think about OPTIMUM using the form above, or simply e-mail us at: thanks in advance for your feedback. ![]() We want to make sure we always deliver the very best service. ![]()
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